Invest in a backup, diverse Wireless  Internet connection to minimise downtime

Invest in a backup, diverse Wireless  Internet connection to minimise downtime

Does a loss of business mean more to you financially than your service level will compensate you for in the event of Internet failure?

When considering an Internet connection for business grade application, many businesses opt for a leased line service for uncontended bandwidth but also for peace of mind that their circuit is backed by an SLA (Service Level Agreement)

An SLA is purely a contractual agreement that offers financial compensation in the event that the service is not resumed within a set period of time.  An SLA is not a guarantee that your service will be fixed in a set timescale.  Typically, this SLA will pay out after a set period of time for the outage.  However, if your loss of business during this time outweighs the financial terms of the SLA, what other methods are available which would minimise any downtime?

Enter Fixed Wireless Fibre to the Mast (FTTM)

FTTM services run over Microwave line of sight point-to- point connections, requiring a dish to receive the Microwave signal from a transmission tower.  When an existing wired Internet connection exists, the use of a dual WAN router enables both connections to be routed via a single hardware device and can be set up in failover mode.  In the event of the cabled connection failing, the FTTM wireless service offers a completely diverse circuit for your Internet traffic to use, minimising any downtime and allowing your business to run as normal.

Juice Broadband specialise in this technology solution and offer coverage from Christchurch to Swanage along the coast for any building that has a line of sight to our transmission towers.  For communities needing improved Internet speed we are able to work with groups to deliver superfast broadband as long as one of the properties has line of sight to one of our transmitters.

Contact us for further information or for an initial free survey. Tel: 01202 332331 Email:

SoGEA Voice is a direct replacement for PSTN services – don’t lose your voice!!

SoGEA Voice is a direct replacement for PSTN services – don’t lose your voice!!

The analogue telephone line (or Landline) underpins 90% of broadband connections in the UK and everyone will need to move!

The PSTN and ISDN switch off will impact everyone. All analogue and ISDN connections will have to be changed out by 2025 regardless of whether you agree with it or not. The market is changing, and the rollout is well underway with 77 telephone exchanges on stop-sell which means no more WLR (analogue line) services can be provided. SoGEA from Juice Broadband is a direct replacement for analogue line voice services and ensures that our customers who rely on their voice services will not lose the ability to make and receive calls. We use VoIP technology to enable telephone services over your Broadband connection.
Here are some key bullet points and terminology you should be aware of;
SoGEA – Single Order Generic Ethernet Access – A dedicated line to deliver broadband services, without any ability to carry telephone voice traffic.
2025 will see all PSTN & ISDN services being switched off, SoGEA will be the replacement
PSTN – Public Switched Telephone Network (Analogue line or landline as it is often called – a single line allowing 1 concurrent phone call and also used to deliver copper broadband services to your property via the street cabinet)
ISDN – Integrated Services Digital Network (Used for multiple voice lines, typically this connects to a telephone system, available as ISDN2 (2 Voice lines) or ISDN 30(8 to 30 Voice lines)Also used before Broadband ISDN
VoIP handset provision or existing analogue devices can be re-used.
Deliver features & call quality that customers are used to
Easy ordering & set up via our support and installations team
No need to deal directly with your current provider – Juice will manage this for you.
Proactive support & Openreach Network expertise.
2025 might seem a long way off but a strong focus on readiness is needed, so why wait? We can help you make the move today.

What you need to Know

What you need to Know

Fixed Wireless Broadband Vs Satellite Broadband – Explained……

Throughout the UK, rural communities and businesses have long been the forgotten child of Superfast and Ultrafast broadband and fibre Internet connections, with many locations ‘lucky’ to receive ADSL speeds of around 1Mbps download and much less available for uploading data.  There are, however some options available to improve the Internet experience.  The current alternatives to copper and fibre cabled broadband services are Satellite Broadband, Elon Musk’s Starlink Web (not fully available) and a less known Superfast and Ultrafast technology known as Fixed Wireless Access, sometimes known as Fibre to the Mast (FTTM).

Satellite Broadband – pro’s and cons

The single biggest thing in favour of Satellite Internet is its global coverage,  generally as long as you have a clear line of sight to the southern sky (where the satellite will be).

Rather than relying on a network of broadband wires or cables, satellite broadband is transmitted wirelessly via a satellite dish. It works in a similar way to satellite TV, except those services just receive information. With a satellite broadband connection, you also send out – or upload – data to the satellite.   Satellite broadband is more expensive than standard wired services. You’ll no longer need a phone line as the service  doesn’t rely on the phone network.

Prices tend to start at around £20 a month, rising to more than £100. However, the cheapest packages come with very small data allowances – often as little as 2GB a month. This won’t allow you to do much more than the odd bit of web browsing or emailing.  You’ll also need to factor in the price of Satellite hardware either upfront or spread over the cost of your contract.  The price can really rise when you your data requirements rise through use of data-heavy services like streaming video services like Netflix, YouTube and online gaming platforms etc.  Also real time activities such as voice and video calls via Zoom, Teams, Skype & Facetime can really suffer on satellite services due to the latency of the satellite solution.  Although services are available from 2Mbps to 20Mbps, speed is not everything and with its high latency, the ‘laggy’ and delayed user experience deem these real time applications almost unusable and very frustrating.

In summary, Satellite Broadband certainly has its place in the market, however it’s limitations and high cost mean that you should investigate other options such as Fibre to the Mast Fixed Wireless Access services.


Starlink, a satellite Ultrafast service has recently confirmed that their new constellation of Low Earth Orbit (LEO) based ultrafast broadband satellites is “now available in parts of Wales, Scotland, Northern Ireland and northern England,” which is in addition to existing service areas across southern England.

At present SpaceX has already launched around 1,200 LEOs into orbit (space) around the earth and their initial ambition is to deploy a total of 4,425 by 2024, which could potentially be followed by up to 12,000 at a later date (possibly late 2026). The service has already gone live in the USA, Canada, parts of the UK and is now extending into Europe, albeit mostly still in the beta and early pre-order phase.

It’s worth noting that where there is a rural area adjacent to an urban area, the satellite will most likely be covering both areas, meaning high contention and slow speeds. For example, if there is a high take up in Bournemouth and Poole this will likely be covering The Purbecks at the same time.

UK Pricing is currently £439 for hardware, with monthly costs at £89 and £54 shipping fee.

Fixed Wireless Access – Fibre to the Mast (FTTM) – A far superior solution … if you are in the service area

Available from Juice Broadband, a Poole based ISP in Dorset, Fixed Wireless Access is a growing technology which is gaining popularity due to the fast, low latency, uncontended bandwidth it delivers to end users.  Often thought of as ‘Ethernet in the air’ many businesses use the service as a primary leased line type connection as well as a truly resilient back up service to traditional fibre Ethernet services delivered in the ground via cables.  The service is available for both residential and businesses that have line of sight to a local transmission tower from their property..  No phone line is required as the service is delivered via a small dish located with line of sight back to our transmission towers, with VoIP phones being connected through the supplied router, which also gives a Wi-Fi connection.  We also supply  whole home Wi-Fi mesh extension kits for larger homes, office’s may benefit from wires solutions.

Residential prices start at just £30 per month including VAT with 100Gb data usage per month and Business Services have an entry level of £50 Per month + VAT.  Hardware is usually include free of charge for multi-year contracts.

Our towers are generally fed by physical fibre connection which either connects back to our main data centre based on the south coast, or to another part of the network core. We call this ‘back-haul’, once we have collected your data locally, we ‘haul’ it over our private connections to deliver it to the internet. In the very rare event of a failure the network can switch to alternative feeds, so that no one site is completely reliant on one connection to the core network.

The towers use FWA to talk to our customers, the frequency bands in use are not affected by bad weather, such as rain (where heavy rain can cause the signal to degrade) and it also ‘scatters’ well, this means we can sometimes provide a service where you would not think it possible!

We use a variety of 5GHz and 24GHz links for our back-haul, for redundancy, or where a physical connection is not possible.

Fibre to the Mast Solutions are through the roof!

Fibre to the Mast Solutions are through the roof!

Juice Broadband’s ‘Fibre to the Mast’ Superfast and Ultrafast Internet solutions have seen a huge spike in connections already in quarter 2 of 2021.

Smart devices, Security systems, mobiles, consoles, tablets and laptops all want their slice of the bandwidth pie and it has a big impact on real time Web applications like Skype, Teams and VoIP phone calls.

If you are lucky enough to live close to the local exchange, you may be receiving a fast connection.  If you are really lucky you may be one of the first to receive Full Fibre Ultrafast to the home which is being delivered over the coming years to a wider audience in Poole , Christchurch and Bournemouth.   Unfortunately, this is not often the case in rural Dorset.

We are seeing many more people looking for an alternative Internet connection to the traditional Fibre to the Cabinet copper based broadband, largely due to inadequate speeds or the highly contended nature of these services.

It’s typical to see bandwidth speeds tail off heavily when kids come home from school and start to use the Internet for data-heavy applications like video streaming and gaming.

This is where our wireless Point-to-Point microwave solutions (Fibre to the Mast) come in to their own.  If you are in range and have line of sight  to of one of our transmission towers around the area you can receive superfast (Ultrafast typically within 1 Kilometre) We can offer a bandwidth option to match your usage and be flexible with contract terms that work for you.  When you couple this with our high level local support, this is the reason more and more customers are moving to Juice Broadband.  We offer something that the bigger carriers just cannot beat, our unrivalled local service.  We love that people really are starting to support local.

Please get in touch to discover more about our range of Internet connectivity, VoIP and WI-Fi solutions we can offer to help ease your buffering woes!

Welcome to the Team – Ricki Hill

Welcome to the Team – Ricki Hill

Ricki Hill – Unified Communications Manager

We are delighted to welcome  Ricki on board, he brings with him almost 2 decades of experience in the comms industry.  Our organic growth since we started in 2011 has been incredible but we are now at the point where we wanted an experienced sales and technical Manager to help us with  our next phase of growth, delivering top class solutions and support for our Fibre to the Mast Broadband, Business grade internet, leased lines,  point to point connections, telephone  systems and Wi Fi networks.  Ricki fits that role perfectly, it is exciting times for us as a local ISP.  With homes and businesses all relying much more on their connectivity to the Internet in the current climate, for the local area to have Juice as a provider of rock solid high speed solutions with local support has been a huge selling point for us and been key to our growth.

SecQuest Selects Wide FM as IT Hosting Partner

SecQuest Selects Wide FM as IT Hosting Partner

SecQuest have selected Wide FM in part due to their secure facilities, location and excellent high-speed resilient Internet connectivity service.

Paul Marsh, Director at SecQuest said “Wide FM’s facilities include a very modern hosting environment with high availability hot/cold-air efficient cooling systems, redundant power and a secure machine room with all the required physical security controls that you would expect of top-tier data centres. Connectivity is very important to us both in terms of high bandwidth and also full-failover of network links as this provides us with a secure and consistent business platform for client engagements across multiple industry sectors; Wide FM provides excellent services covering both of these requirements. We are confident of growth in 2021 and need leading edge hosting facilities to support this as we continue to deliver exceptional IT security services to existing and new clients.”.

SecQuest decided to revisit and upgrade their hosted IT systems to accommodate an imminent expansion of their business, which also includes new office facilities on the South Coast.

Wayne Simpson, MD of Wide FM said ” We’re really pleased to partner with fellow Dorset Chamber members SecQuest; the benchmark for building the data centre was ensuring a high quality and redundant facility for our own services, and Colocation for customers with the same requirements right here in Poole. By providing a bespoke cloud hosted product whilst meeting the stringent security requirements of SecQuest has confirmed that we’ve got this right.

Juice Broadband is a trading style of WideFM. Wide FM’s website can be found here:

Helping our customers keep in touch amidst Coronavirus

Helping our customers keep in touch amidst Coronavirus

Unlimited FREE UK landline and mobile calls.

The importance of staying in touch with family, friends and loved ones – is being realised – now more than ever.

Juice Broadband are now able to offer all existing residential customers Unlimited FREE UK landline and mobile calls.

Director Wayne Simpson – ‘This gesture means that our residential customers can talk for a long as they want, with who they want, whenever they want – and not have to worry about the cost.  This is one way in which we can help our customers stay in touch during the Corona Virus outbreak’.

This is effective immediately.