Superstream 100
24 month contract
Guaranteed no price increases during term
Dual band router included
Local, friendly support from our team in Poole
Superstream 150
Guaranteed no price increases during term
Dual band router included
Local, friendly support from our team in Poole
Symmetrical
Ultrastream 300
Guaranteed no price increases during term
Dual band router included
Local, friendly support from our team in Poole
Symmetrical
Gigastream 900
Guaranteed no price increases during term
Dual band router included
Local, friendly support from our team in Poole
Symmetrical
Is it available at my house?
** Bournemouth and Poole available now **
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Juice Broadband
Out of 5 starsOverall rating out of 47 Google reviews
Frequently Asked Questions
I'd like to keep my phone number - can I do this with you?
Absolutely. We can port your number in from your current provider, you could then plug your phone into the back of your router make and receive calls. Line rental is £4.99 per month. Inclusive call packages are available.
Additionally, you can set a divert on your phone to your mobile, which means that during a power cut the divert will work and you will continue to receive calls.
How quickly will the Fibre be installed?
Once you’ve decided to proceed, we’ll book the next available installation date, around 10 working days time, sometimes a little longer depending on demand, you can choose either a morning appointment 8am to 1pm or an afternoon appointment 1pm to 6pm.
Do you do VoIP?
Yes, we do. We can port your number from your existing provider. Line rental is £4.99 per month, inclusive call packages are available.
Can I really achieve 900mbps?
Juice Broadband provision CityFibre residential lines with the highest residential Cityfibre line profile available to any ISP. This line profile has a 1Gbps peak downstream and upstream rate. A small amount of this throughput will be consumed by overhead so we advertise our products as “up to” speeds slightly lower than the profile peak (E.g 100/200/900Mbps). The Juice Broadband core network is built to backhaul high volumes of IP traffic, so you’ll see the best possible internet service deliverable to you via the CityFibre network. Given the GPON design of the CityFibre FTTP network, customer connections are contended. For this reason committed rates are considerably lower than peak rates. Juice Broadband residential customers consistently receive service close to or at the advertised “up to” speeds.
How does the Fibre get installed?
On the install day, the CityFibre engineer will describe how they will run the new Fibre cable from the street to the outside wall of your home. They will install a box on the outside of the building and drill a hold to the inside to run a cable to the a new ONT box inside your home.
You can watch a CityFibre video to see how an install is completed: here.
How do I switch from another provider?
Once your new connection is installed via a separate new Fibre cable to your home, you can then cancel your broadband with your existing provider.
Make sure to check when your current contract finishes with your existing provider.
What Router will I receive?
- You will receive a Zyxel VMG8623-T50B router
- Your new router will arrive preconfigured and enables the best performance possible to access Juice services.
- The Juice router features –
- 4 x Gigabit LAN sockets for directly connecting wired devices at gigabit speeds.
- Dual band WiFi 5Ghz 802.11AC and 2.4Ghz 802.11B/G/N for incredible wireless speeds to modern devices while also enabling legacy devices to seamlessly join our network.
- 1 x Gigabit WAN socket for Juice FTTH/FTTP/FTTM services
- 1 x RJ11 socket for Juice FTTC/ADSL services
- 2 x FXS Telephone sockets enable VOIP capabilities to your existing analogue phones
I'm already with CityFibre - can I move to your network?
You certainly can. We’ll work with you to establish the migration date from your current provider, then we’ll take care of the rest.
I'd like to improve my WiFi - will having fibre help?
Lots of things affect WiFi in and around the home, having Fibre will certainly mean that the overall speed of your connection is improved, you may still want to think about adding our Whole Home WiFi Solution.
This is £10 per month.
You can always see how you get on and decide to add the WiFi solution at a later date.
Can I have a static IP? How much will it cost?
Yes you can have a static IP. It costs £5 per month.
Something we've missed?
We’re here for you – call our friendly team on 01202 332331 or pop an email to hello@juicebroadband.co.uk